Terms and Conditions
1. Booking and Reservations
1.1 All bookings must be made through our official website, or customer service hotline
1.2 Advance reservations are recommended to ensure vehicle availability, especially for outstation travels
1.3 A confirmation email or message will be sent once the booking is successfully completed.
2. Payment
2.1 Payment can be made using cash, credit/debit cards, or digital wallets.
2.2 Full payment is required at the time of booking, unless otherwise agreed upon in writing.
2.3 Any additional charges incurred during the journey (e.g., tolls, parking fees) must be paid by the customer.
3. Cancellation and Refunds
3.1 Cancellations must be made at least 24 hours before the scheduled pick-up time to avoid cancellation fees.
3.2 A cancellation fee of [specified amount/percentage] will apply for cancellations made less than 24 hours before the pick-up time.
3.3 Refunds will be processed within 48 hours after receiving the cancellation request.
4. Vehicle and Driver
4.1 All our vehicles are regularly maintained and equipped with necessary safety features.
4.2 Our drivers are professionally trained and licensed to ensure a safe and comfortable journey.
4.3 Customers are responsible for any damage caused to the vehicle during the trip.
5. Liability
5.1 GYV Translink is not responsible for any loss or damage to personal belongings during the journey.information about website usage.
5.2 We are not liable for any delays caused by unforeseen circumstances such as traffic, weather conditions, or mechanical failures.functionality of our website.
5.3 In case of vehicle breakdown, we will arrange for an alternative vehicle as soon as possible.
6. Customer Conduct
6.1 Customers are expected to behave respectfully towards the driver and other passengers.
6.2 Smoking, consumption of alcohol, or illegal substances is strictly prohibited in the vehicle.
6.3 Any misconduct may result in termination of the service without a refund
7. Privacy Policy
7.1 We are committed to protecting your privacy and ensuring the security of your personal information.
7.2 Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
8. Amendments
8.1 GYV Translink reserves the right to amend these terms and conditions at any time without prior notice.
8.2 Customers are encouraged to review the terms and conditions periodically to stay informed of any changes.